Rekruterings- & selectiebureau | Meer dan 20 jaar ervaring

Customer Care Agent

Sales Intern / Customer Service Zaventem 38 uur Interim optie vast ABA - Academische Bachelor / Kandidatuur licentie

Viavera Recruitment is a company specialized in the selection and recruitment of (higher) educated candidates. We provide mostly permanent and sporadic temporary assignments with and for our customers. Our offices are strategically located in the major cities (Ghent, Antwerp, Brussels, Leuven and Zaventem). This allows us to appeal to both candidates and companies from a wider region. What differentiates us from most of the other recruitment agencies is that the candidate is our First “Point of Interest” The interview is a two-way street, which allows us to get a more profound view on the values, the personality, the expectations and the motivation of our candidate. The job offering is however not the end of the road, we also provide HR advice/services to our customers and career advice to our candidates.

De functie

  • You treat all inbound 1st line technical or administrative support requests (by phone, e-mail, ticketing), such as:

– Assist new merchants in set-up of their account, both technically and administratively
– Provide additional information about products, offers and technical solutions
– Investigate ongoing or new incoming incidents

  • You participate actively in projects with close interactions with other departments and management
  • You ensure continuity of our merchant business by responding quickly and taking correct measures in your day-to-day tasks

Het profiel

  • Bachelor degree or equivalent by experience
  • You have a basic knowledge of/strong interest in the technical aspects related to websites and e-commerce platforms (e.g. webdesign, source coding, data security)
  • You are able to translate technical concepts into a language that is understandable to laymen
  • You are solution-oriented and take up end responsibility towards our customers
  • You have a very good knowledge of English and Dutch/French
  • 1-3 years of experience is a plus
  • You are a team player

De organisatie

international company

Het aanbod

  • Strong, competitive salary package, linked to profile and experience
  • A temporary to permanent contract
  • An employer with a strong diversified and multicultural environment
  • Strong emphasis on personal growth with trainings, coaching and opportunities for internal mobility
Meer informatie over deze vacature

Marjanne Coupe

Account Manager