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Viavera Recruitment investeert al 20 jaar in mensen

Customer Service Medewerker

Functiegroep: Sales Intern / Customer Service
Branche: Retail
Locatie:Evere - Haren
Werkweek:38 uur
Procedure: Werving & Selectie
Functieniveau: Tussen 3 & 5 jaar ervaring
Opleiding: ASO - Algemeen Secundair Onderwijs
Vacature ID:#3043
Publicatiedatum:28-03-2019

Customer Service Medewerker

De functie

To strengthen our customer service team we are looking for a customer-oriented team player for the commercial back-office:

  • You support the Account Managers and manage the orders for a portfolio of clients (large retailers) for whom you are the first contact point
  • You process orders, check specific rates tailored to the customer, you correctly apply prices and rebates
  • You check and ensure correct application of price conditions, dates of delivery, delivery address, etc.
  • You serve as the customer’s contact point for providing information (e.g. delivery dates, stock inventory) or in case of refusal of orders
  • Besides these order related tasks, you have a limited number of additional tasks of a more financial-analytical nature

Het profiel

  • You have a bachelor degree (or equivalent by experience)
  • You have a very good knowledge of Dutch (oral and in writing), French (very good orally, good in writing) and a good knowledge of English
  • You are client and service oriented
  • You work accurately and you are good with numbers
  • You have strong communication skills
  • You are positive and solution-oriented
  • Preferably min. 1 to 2 years experience in a customer service, B2B environment
  • You have a good knowledge of MS Office

De organisatie

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Het aanbod

  • A fixed full-time contract
  • An attractive salary package commensurate with the responsibilities and based on experience, with numerous fringe benefits
  • Conveniently located near public transport
  • A fixed schedule of 8h15 – 17 h, one day a week until 16h
  • A pleasant working atmosphere in a Scandinavian company that is worldwide market leader and constantly working on innovation, digitilisation and sustainability